Customer Support Request

Your Contact Information
Your Name*
First Last
Your Company Name*
Your Customer Number (DRY Number or PO Number)
Your Company Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Your Email*
Your Phone Number*
Dealer Information
Dealer Company Name
Dealer Key Contact
First Last
Dealer Email
Dealer Phone Number
Product Information
Drytac Product Name
Batch Number - found on the inside of the core or on box label
Roll Number - found on the inside of the core or on box label
If Applicable: Drytac Laminate/Mounting Adhesive Product and Batch and Roll Number Used
Printer Information
Printer Used to Print Graphics
Ink Set Used to Print Graphics
Printer (ICC) Profile Used to Print Graphics
Installation Information
Date Installation Was Performed
MM slash DD slash YYYY
Date Failure Was Reported
MM slash DD slash YYYY
Installer Name(s)
Years/Experience of Installing Vinyl/Other Graphics
Please List Installer Accreditations Below
Application Location(s)
- Indoor
- Outdoor
Application Surface(s)
- Windows
- Walls
- Floors
- Vehicles
- Other - Please Note Below
Please provide, in detail, the process that was performed to install the Drytac material. Please note, if a part of the process is not included, we must assume it was not performed.
Please list all the tools and any chemicals used while prepping/installing. This should include cleaning agent. Please note, if a tool or chemical is not included, we must assume it was not used.
Please upload as many photographs and videos of the failed area. Photos must be clear. Please include close-up images, images at an angle and straight on. If possible, please include photos of application surface.
Drop files here or

Max. file size: 256 MB.

Customer Support Request

Your Contact Information

Dealer Information

Product Information

Printer Information

Installation Information

Site Navigation

Latest News