Customer Support Request

End User Contact Information
End User Name*
First Last
End User Company Name*
PO Number
DRY Number or SOP Number
Drytac Invoice Number
End User Company Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
End User Email*
End User Phone Number*
Dealer Information
Dealer Company Name
Dealer Key Contact
First Last
Dealer Email
Dealer Phone Number
Product Information
Drytac Product Name
Drytac Product SKU
Batch Number - found on the inside of the core or on box label
Roll Number - found on the inside of the core or on box label
How many rolls are affected by this issue?
Please describe the issue of the product in detail.
Is the issue seen in one area of the roll or does it run the length of the roll?
If Applicable: Drytac Laminate/Mounting Adhesive Product and Batch and Roll Number Used
Printer Information
Printer Used to Print Graphics
Ink Set Used to Print Graphics
Printer (ICC) Profile Used to Print Graphics
Installation Information
Date Installation Was Performed

Please include day, month, and year.
Date Issue Was Reported

Please include day, month, and year.
Installer Name(s)
Years/Experience of Installing Vinyl/Other Graphics
Please List Installer Accreditations Below
Application Location(s)
- Indoor
- Outdoor
Application Surface(s)
- Windows
- Walls
- Floors
- Vehicles
- Other - Please Note Below
Please provide, in detail, the process that was performed to install the Drytac material. Please note, if a part of the process is not included, we must assume it was not performed.
Please list all the tools and any chemicals used while prepping/installing. This should include cleaning agent. Please note, if a tool or chemical is not included, we must assume it was not used.
Please upload as many photographs and videos of the failed area. Photos must be clear. Please include close-up images, images at an angle and straight on. If possible, please include photos of application surface.
Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 256 MB.
Comments
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Customer Support Request

End User Contact Information

Dealer Information

Product Information

Printer Information

Installation Information

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