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Drytac’s unique adhesive science creates print media, protective films and bonding tapes that deliver outstanding results.

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Customer Support Request

End User Contact Information
End User Name*
First Last
End User Company Name*
End User Company Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
End User Email*
End User Phone Number*
PO Number
Drytac Invoice Number
Dealer Information
Dealer Company Name
Dealer Key Contact
First Last
Dealer Email
Dealer Phone Number
Product Information
Drytac Product Name*
Drytac Product SKU
Batch Number - found on the inside of the core or on box label*
Roll Number - found on the inside of the core or on box label*
How many rolls are affected by this issue?*
What part of the product is affected by the issue? Please select all that apply.
- Select All
- Face Film
- Adhesive
- Release Liner
How many metres/feet of the affected roll have been used?
Have you retained samples of the issue?
- Yes
- No
Have you retained the affected roll(s)?
- Yes
- No
Please describe the issue of the product in detail.
Is the issue seen in one area of the roll or does it run the length of the roll?
If Applicable: Matched Drytac Laminate/Mounting Adhesive Product and Batch & Roll Number Used
Printer Information
Was The Product Printed?*
- Yes
- No
Which Print Technology Was Used? Please Select All That Apply.
- Latex
- (Eco) Solvent
- UV
- Aqueous
Printer Manufacturer and Model Number Used to Print Graphics
Ink Set Used to Print Graphics
Printer (ICC) Profile Used to Print Graphics
Was The Take-Up Reel Used?
- Yes
- No
Date Printed
Please include day, month, and year.
Installation Information
Was The Product Installed?*
- Yes
- No
Date Installation Was Performed
Please include day, month, and year.
Date Issue Was Reported
Please include day, month, and year.
Application Location(s)
- Indoor
- Outdoor
Application Surface(s)
- Windows
- Walls
- Floors
- Vehicles
- Other - Please Note Below
Please provide, in detail, the process that was performed to install the Drytac material. Please note, if a part of the process is not included, we must assume it was not performed.
Please list all the tools and any chemicals used while prepping/installing. This should include cleaning agent. Please note, if a tool or chemical is not included, we must assume it was not used.
Upload Images
Please upload as many photographs and videos of the affected product. Photos must be clear. Please include close-up images, images at an angle and straight on. If required, please include photos of printing, installation, and application surface.
Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 6 GB.
Email
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Europe:
Phone: +44 (0) 117-958-6500
Email: bristol@drytac.com

United States:
Phone: +1 800-280-6013
Email: customerservice@drytac.com

Canada:
Phone: +1 800-353-2883
Email: toronto@drytac.com

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Our Company
Products
Custom Coating, Sheeting and Converting
Contact Us
Careers
Dealer New Machine Starter Kit Request
Printer Manufacturer New Machine Starter Kits Request

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