Customer Support Request

Your Contact Information

Your Name*

First Last

Your Company Name*

Your Customer Number (DRY Number or PO Number)

Your Company Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Your Email*

Your Phone Number*

Dealer Information

Dealer Company Name

Dealer Key Contact

First Last

Dealer Email

Dealer Phone Number

Product Information

Drytac Product Name

Batch Number - found on the inside of the core or on box label

Roll Number - found on the inside of the core or on box label

How many rolls are affected by this issue?

Please describe the issue of the product in detail.

Is the issue seen in one area of the roll or does it run the length of the roll?

If Applicable: Drytac Laminate/Mounting Adhesive Product and Batch and Roll Number Used

Printer Information

Printer Used to Print Graphics

Ink Set Used to Print Graphics

Printer (ICC) Profile Used to Print Graphics

Installation Information

Date Installation Was Performed

Please include day, month, and year.

Date Issue Was Reported

Please include day, month, and year.

Installer Name(s)

Years/Experience of Installing Vinyl/Other Graphics

Please List Installer Accreditations Below

Application Location(s)

Indoor
Outdoor

Application Surface(s)

Windows
Walls
Floors
Vehicles
Other - Please Note Below

Please provide, in detail, the process that was performed to install the Drytac material. Please note, if a part of the process is not included, we must assume it was not performed.

Please list all the tools and any chemicals used while prepping/installing. This should include cleaning agent. Please note, if a tool or chemical is not included, we must assume it was not used.

Please upload as many photographs and videos of the failed area. Photos must be clear. Please include close-up images, images at an angle and straight on. If possible, please include photos of application surface.

Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 256 MB.