Careers at Drytac: Shape the Future of Adhesive Solutions

• Respond to customer inquiries, provide product recommendations, and manage order requests.
• Liaise between industrial sales, operations, and supply chain teams to ensure smooth order flow and timely delivery. 
• Manage order entry, documentation, and reporting in ERP systems. 
• Assist with proactive outbound sales and customer follow-ups as required. 
• Provide technical printing and application support for current and developing products. 
• Support both the distribution network and Drytac business across Canada and the U.S. 
• Offer hands-on product training and technical support for customers, partners, and internal teams. 
• Support and attend trade shows, partner events, and open houses. 
• Undertake other duties as assigned by management. 

• Bachelor’s degree or equivalent experience. 
• Minimum of four years’ experience in customer service, sales support, or technical product support. 
• Knowledge of Microsoft Office Suite (Excel, Word, Outlook, Teams) and ERP systems such as Microsoft Business Central. Experience with CRM systems (e.g., HubSpot, Salesforce) is an asset. 
• Experience in the printable graphics or wide-format printing market preferred. Familiarity with large-format printing technologies (latex, UV, eco-solvent), ICC profiles, color management, or RIP software (Onyx, Caldera, etc.) is advantageous. 
• Strong customer relationship management, communication, and interpersonal skills, with the ability to explain technical information clearly to both technical and non-technical audiences. 
• Highly organized, self-motivated, and capable of managing multiple priorities. 
• Ability to work independently with minimal oversight while remaining an active, collaborative team member. 
• Hands-on problem-solving mindset with attention to detail. 
• Occasional travel may be required for training sessions, trade shows, or partner events. 
Compensation & Benefits: Salary commensurate with experience, plus full company benefits. Full-time, day shift.  

We are looking for a customer service professional with experience in the Brampton, Ontario area. Comprehensive training will be provided.

Job Duties and Responsibilities:

• Support company customers by responding to questions, making appropriate recommendations and managing customer requests.
• Liaise between sales team and operations/production.
• Order entry and processing.
• Support outside sales team.
• Participate in proactive/outbound sales activities as required.
• Interact with supply chain.
• Assist with inventory management.
• Additional reporting and miscellaneous tasks as required.

Qualifications and Education Requirements:

• BSc level education or a minimum of four years customer service/management experience required.
• Knowledge of Microsoft products and Navision/Business Central

Preferred Skills:

• Experience in the printable graphics market.
• Proficient at the management of multiple tasks, requiring deliverables from multiple internal teams.
• Strong customer relationship management skills required; proficiency in managing customer expectations and generation of buy-in and response to various cross-organizational issues.
• Excellent written and verbal communication skills.
• Strong time management skills.
• Ability to manage expectations and drive deliverables based on those expectations.
• Must be self-motivated; able to identify issues and act towards resolution. 

Salary negotiable dependent on experience; full company benefits package; full time day shift.

We are looking for an entry-level sales professional to join our growing team. The position will be based remotely within the USA.  The ability to travel approximately 70% is required. Comprehensive training will be provided.

Job Duties and Responsibilities:

• Maintain and grow business in existing accounts
• Actively prospect and close new business
• Sell in distributor and pull through models
• Presentation and training of our family of products
• Building long term relationships
• Developing market potential
• Travel territory as needed

Requirements:

• Proven self-starter and strategic thinker with strong organizational and communication skills.
• Innovative problem solver with solid decision-making skills
• High energy, self-discipline and strength in building client/customer relationships
• Planning, organizational and time management skills
• Four-year college degree
• Previous outside sales experience a must

Benefits include:

• Base and commission
• Paid expenses
• Car allowance
• Paid holidays
• Vacation/sick time
• Health/life insurance
• 401K company match

We are looking for a sales professional with experience in the large format graphics industry. The position will be based remotely with flexibility on location in the USA. The ability to travel approximately 70% is required.

Job Duties and Responsibilities:

• Maintain and grow business in existing accounts
• Actively prospect and close new business
• Sell in distributor and pull through models
• Presentation and training of our family of products
• Building long term relationships
• Developing market potential
• Travel territory as needed

Requirements:

• Proven self-starter and strategic thinker with strong organizational and communication skills.
• Innovative problem solver with solid decision-making skills
• High energy, self-discipline and strength in building client/customer relationships
• Planning, organizational and time management skills
• Four-year college degree
• Previous outside sales experience a must

Benefits include:

• Base and commission
• Paid expenses
• Car allowance
• Paid holidays
• Vacation/sick time
• Health/life insurance
• 401K company match

Don’t see the position you’re looking for? We’re always on the lookout for passionate, driven people to join our team. If you’re interested in being part of an innovative company, please complete the form below and attach your CV/resume.